Privacy & Data Protection
Privacy Policy
Top Sydney Cleaners respects your privacy and is committed to handling the personal information you share with us responsibly, clearly, and only for the purposes explained below.
On this page
- Introduction
- Information We Collect
- How We Collect Information
- How We Use Your Information
- Cookies & Similar Technologies
- Website Analytics
- Sharing of Information
- Third-Party Services
- Data Security
- Data Retention
- Your Privacy Rights
- Accessing or Correcting Your Information
- Marketing Communications
- External Links
- Children’s Privacy
- Changes to This Privacy Policy
- Contact Us
Introduction
Top Sydney Cleaners ("we", "us", "our") provides Airbnb, residential and commercial cleaning services across Sydney. This page explains what personal information we collect through this website, why we collect it, how we use it, and the choices you have.
We only collect what we need to respond to enquiries, process bookings, and run this website. We do not sell personal information, and we do not share it with third parties for their own marketing purposes.
Information We Collect
We collect information you choose to give us, principally when you send an enquiry or request a booking. Depending on which form you use, this may include:
- Your name
- Your email address
- Your phone number, if you provide one
- Your property address or suburb, for a quote or booking
- The details of your enquiry or the cleaning service you are asking about
We also automatically receive some technical information from your browser when you visit the site, such as your general device type and how you arrived at a page - this is standard for any website and is covered in Website Analytics below.
How We Collect Information
We collect personal information directly from you, through:
- The contact form on this website
- The Book a Clean form on this website
- Phone calls or emails you make to us directly
We do not purchase personal information from third parties or collect it from public sources to contact you.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiry
- Prepare and provide a quote
- Schedule and carry out a booked cleaning service
- Contact you about an existing enquiry or booking
- Keep basic records of enquiries and bookings for our own business purposes
We do not use the information you give us to send unsolicited marketing to you unless you have separately agreed to that - see Marketing Communications below.
Website Analytics
We may use analytics tools, such as Google Analytics or Google Tag Manager, to understand in general terms how visitors use this website - for example, which pages are viewed and which forms are used. This helps us keep the site useful and easy to navigate.
Analytics data of this kind is aggregated and does not identify you personally. It is not combined with the personal information you submit through our forms.
Third-Party Services
This website uses a small number of third-party services to operate:
- Google Maps - to display our location and service area.
- Google (reviews) - to display genuine customer reviews from our Google Business Profile.
- Fluent Forms - the WordPress form plugin that powers our contact and booking forms.
These services may load their own resources in your browser when a relevant part of the page is used, and are subject to the respective provider’s own privacy policy.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including relying on the security features of the reputable platforms this website and our email are built on.
No method of storing or transmitting information online can be guaranteed 100% secure. We have not made, and do not make, any absolute security guarantee.
Data Retention
We keep the personal information you provide for as long as reasonably necessary to respond to your enquiry, deliver a booked service, and meet our own record-keeping and legal obligations. We do not keep personal information indefinitely for no purpose.
Your Privacy Rights
As an Australian business, we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This generally means you can ask us:
- What personal information we hold about you
- To correct that information if it is wrong
- To explain how we have used it
If you have a privacy concern we haven’t been able to resolve directly, you can also contact the Office of the Australian Information Commissioner (OAIC).
Accessing or Correcting Your Information
To ask what personal information we hold about you, or to correct it, contact us or email topsydneycleanerss@gmail.com. We will respond as promptly as we reasonably can.
Marketing Communications
We do not run an email marketing list at this time. If that ever changes, any marketing communication would only be sent with your consent, and every message would include a clear way to opt out.
External Links
This website may link to external sites, such as our Google Business Profile or Google Maps. We are not responsible for the content or privacy practices of external websites, and we encourage you to review their own privacy policy.
Children’s Privacy
This website and our services are directed at adults arranging cleaning services. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example if how this website works changes. The “Last updated” date at the top of this page reflects the most recent version. We encourage you to review it occasionally.
Contact Us
If you have any question about this Privacy Policy or how your information is handled, we’re happy to talk it through.
- Email: topsydneycleanerss@gmail.com
- Phone: 0411 114 698
- Or use our contact page
Have a Question About Your Privacy?
If you have questions about how your information is handled, our team is happy to talk it through.