Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern your use of this website and any cleaning service you book with Top Sydney Cleaners ("we", "us", "our"). By using this website or booking a service with us, you agree to these Terms.

We provide Airbnb, residential and commercial cleaning services across Sydney. If anything here is unclear, please contact us before booking — we’re happy to talk it through.

Definitions

• “We”, “us”, “our” means Top Sydney Cleaners.
• “You”, “your” means the person or business booking or enquiring about a service.
• “Services” means the Airbnb, residential and commercial cleaning services we provide.
• “Website” means this website, topsydneycleaners.com.au.
• “Booking” means a request for Services that we have confirmed with you.

Services

We provide Airbnb/short-stay, residential and commercial cleaning services across Sydney, as described on our Services pages. The exact scope of a clean is confirmed with you at the time of quote or booking.

Where reasonably possible we aim for consistency in how a job is carried out, but we do not guarantee that the same individual cleaner will attend every visit.

Booking and Scheduling

Bookings can be made through our Book a Clean page, our contact page, by phone or by email. A Booking is confirmed once we have acknowledged it to you.

Arrival times are estimates. We will let you know as early as we reasonably can if a booked time needs to change.

Customer Responsibilities

To help us deliver the Services safely and effectively, please:

• Give us accurate details about the property and the work you’d like carried out.
• Let us know about anything that could affect safety or access — for example pets, alarm systems, or areas to avoid.
• Secure valuables, fragile items and anything you would not want handled.

Access to Property

You are responsible for arranging access to the property at the agreed time — for example being present, providing a key or entry code, or arranging access through an agent.

If we are unable to access the property at the agreed time, we may not be able to complete the booked service, and this may affect scheduling or cost.

Pricing and Quotes

Quotes are based on the information you give us about the property and the work required, and are shown in Australian dollars (AUD). Where the actual condition or size of a property differs materially from what was described, the price may need to be adjusted, and we will discuss this with you before proceeding.

Payments

Payment is due as agreed with you at the time of booking or on completion of the Services, using a payment method we make available. If you have a question about a payment, contact us and we’ll help sort it out.

Cancellations and Rescheduling

We understand plans change. If you need to cancel or reschedule a booking, please let us know as soon as you can so we can adjust our schedule — the more notice you can give us, the easier this is to accommodate.

A late cancellation may affect our ability to offer that time slot to another customer. Any cancellation or rescheduling fee would be discussed with you directly rather than applied without notice.

Service Limitations

Our cleaning services do not include specialist work such as pest control, mould remediation, or removal of hazardous materials, unless specifically agreed with you in advance.

Results can vary with heavily soiled, damaged, or worn surfaces — cleaning cannot always restore an item or surface to a like-new condition, and we’ll let you know if we think something is unlikely to fully clean up. We may decline a request that we reasonably consider unsafe or outside the scope of a standard clean.

Damage or Property Issues

We take care working in your property. If you believe something has been damaged during a visit, please let us know as soon as you reasonably can, with as much detail as possible, so we can look into it and discuss a fair resolution with you.

Complaints and Service Issues

If you’re not happy with a service, please get in touch and tell us what happened. We take feedback seriously and will work with you to understand the issue and find a fair way to resolve it.

Website Use

This website is provided to give you information about our Services and to let you make an enquiry or booking. Please use it only for these purposes, and not in any way that could damage, disable or interfere with the website or other users’ ability to use it.

Intellectual Property

The content on this website — including text, images and the Top Sydney Cleaners name and logo — belongs to us or our licensors, and may not be copied or reused without our permission, except as needed to view the website normally in your browser.

Third-Party Links

This website may link to third-party sites, such as our Google Business Profile or Google Maps. We are not responsible for the content, accuracy, or practices of external websites.

Limitation of Liability

To the maximum extent permitted by law, Top Sydney Cleaners is not liable for any indirect or consequential loss arising from the Services. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Changes to These Terms

We may update these Terms from time to time, for example if how we operate changes. The “Last updated” date at the top of this page reflects the most recent version. Continuing to use the website or book Services after an update means you accept the current Terms.

Governing Law

These Terms are governed by the laws of New South Wales, Australia, where Top Sydney Cleaners is based.

Contact Us

If you have any question about these Terms & Conditions, we’re happy to talk it through.

• Email: topsydneycleanerss@gmail.com
• Phone: 0411 114 698
• Or use our contact page

See also our Privacy Policy for how we handle your personal information.